How we handle your details

What the form and the phone give us

The form sends us your name, phone number and postcode, the job you picked from the list and anything you wrote in the notes; the quote page also sends the building type if you choose one. Each message carries the address of the page it was sent from and a time stamp. A phone call gives us whatever you tell us: usually a name, a number to ring back and a description of the rooms and the building.

What we use it for, and on what basis

Ringing you back, working out a price, booking a survey and, if you decide to go ahead, doing the installation or repair. We rely on legitimate interests, namely replying to an enquiry you chose to send, and on doing what you ask of us ahead of any contract.

Who else sees it

Enquiries are shared only with the team who quotes for and does the work. A form message travels through Cloudflare, the company that hosts this website, and through an automation tool that records it in a spreadsheet and sends it on to an inbox. Where any of those services store data outside the UK, the international transfer rules of the UK GDPR cover it. Your details are not sold, and they are not used for marketing of any kind.

How long it is kept

A year from the first contact when no job follows. When we do carry out work, the job record stays for the working life of the system and for any longer period required by law, since work on refrigerant equipment has to be recorded.

Cookies and other companies

We use no cookies for statistics or advertising, and the typefaces load from this website, not from an outside font service. Cloudflare may place a cookie that its security screening needs. Any outside website we point to runs under its own privacy notice.

What you can ask us to do

Send you a copy of what we hold, put right anything that is wrong, delete it, or stop using it. Write to info@ilfordairconditioning.co.uk and say which. Should our answer leave you unhappy, the body to take it to is the Information Commissioner's Office.